Code Of Conduct

IDENTIFICATION

• Our staff agree to at all times be identifiable to customers through the use of name badges, business cards, and (where applicable) wearing company uniform.
• Our staff will at all times make available to customers this code of conduct, and information as to how to contact test-it’s-safe ELECTRICS if any concerns arise.

KNOWLEDGE OF PROCESS

• Our staff will at all times have an up to date knowledge of how to best complete the work accepted.
• Our staff will at all times have full knowledge of the process through which customers can make complaints.
• Our staff will understand how the customers make payment to test-it’s-safe ELECTRICS, and how receipts are issued.
• Our staffwill ensure that they have full comprehension of any policy or process that test-it’s-safe ELECTRICS adapt.

APPROACH TO WORK

• Our staff will preserve the test-it’s-safe ELECTRICS reputation and brand image at all times.
• Our staff agree to maintain a professional dress standard at all times.
• Our staff agree to be punctual at all times.
• Our staff will be courteous and efficient at all times when providing service to customers.
• Our staff will respect the need to maintain confidentiality and security.
• Our staff will ensure that they maintain their tools, equipment and workenvironment to a professional level at all times.
• Our staff will take due care and show consideration for the safety and security of their co-workers, customers, and themselves.
• Our staff will endeavour to work towards best practice in everything they do through regular training and continuous improvement programs.
• Our staff will freely discuss ideas they have for business improvements.
• Our staff will ensure that their work environment is free from discrimination and harassment and that all people are treated fairly.
• Our staff will provide and accept constructive feedback in their daily work practices.
• Our staff will take ownership of their dealings with customers and will at all times attempt to prevent issues arising, and to resolve any issues which should arise.
• Our staff acknowledge that if issues should escalate, test-it’s-safe ELECTRICS management will follow those issues through to resolution.
• Our staff will air any grievances they have through the correct channels.
• Our staff will provide and accept constructive feedback in their daily work practices.